Privacy Policy

1. Introduction

Maravida Hotel & Resort (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or interact with us online. By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, nationality, and payment information when you make a reservation, sign up for newsletters, or contact us.
Booking Information: including arrival and departure dates, number of guests, room preferences, and special requests.
Technical Information: such as your IP address, browser type, operating system, and browsing activity through cookies or similar technologies.
Communications: information you provide when you contact us with questions, feedback, or requests.

3. How We Use Your Information

We use the information we collect to:

Process and manage bookings and reservations
Communicate with you before, during, and after your stay
Respond to inquiries and provide customer service
Send updates, promotions, or newsletters (only if you opt in)
Improve our website and services through analytics
Comply with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and improve functionality.

You can manage or disable cookies through your browser settings. Some parts of the site may not function properly if you disable cookies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

With trusted service providers who assist us in website hosting, payment processing, or email communications
When required by law or to comply with legal processes
To protect the rights, property, or safety of our guests, staff, or business

All third parties are required to keep your data secure and use it only for the purposes we specify.

6. International Transfers

Because we operate in Costa Rica and may use third-party services hosted abroad, your data may be transferred and processed outside of Costa Rica. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access and receive a copy of your personal data
Request corrections or updates to your information
Withdraw consent for marketing communications
Request deletion of your personal data, subject to legal exceptions

To exercise these rights, please contact us through our [Contact Page].

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review the policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us through our [Contact Page].